The General Data Protection Regulation (GDPR) (EU) 2016\/679 is a regulation in EU law on data protection and privacy for all individuals within the European Union and the European Economic Area. It also addresses the export of personal data outside the EU and EEA. The GDPR aims primarily to give control to citizens and residents over their personal data and to simplify the regulatory environment for international business by unifying the regulation within the EU.<\/p>\n
Elektra Limited takes privacy seriously, and according to GDPR would like to clarify how Elektra Limited collects, uses, discloses, transfers and stores your personal data. Elektra Limited Privacy Notice provides an overview of the way in which your data is used.<\/p>\n
This Privacy Statement is applicable to the processing by Elektra Limited, based at Qormi (hereafter referred to as “Our Company”, we or us) of all personal data belonging to consumers, customers, suppliers and business partner data (“Business Partner”). This Privacy Statement is not applicable to business related data and\/or data on companies. Our Company is the controller for the processing of Business Partner’s personal data. In this statement we describe who we are, how and for which purposes we process your personal data and all other information that may be relevant to you. In case you have any additional questions, you can contact us via the contact details provided at the bottom of this statement.<\/p>\n
This Privacy Statement applies since 25 May 2018. The last modifications were made on 25 May 2018. This statement may change over time and the most up-to-date version is published on our website. If significant changes are being made, we will actively inform you.<\/p>\n
Our Company will process your personal data when you do business with us, when you use our website or apps or when you interact with us.<\/p>\n
If you get in touch with us, we will use your personal data to reply and answer your question(s).<\/p>\n
For this purpose<\/p>\n
We may use third-party web analytics services on our web solutions, such as those of Google Analytics. These service providers use the sort of technology described in the Automatically- Collected Information section above to help us analyse how users use the Services, including by noting the third-party website from which you arrive. The information collected by the technology will be disclosed to or collected directly by these service providers, who use the information to evaluate your use of the Services. We also use Google Analytics for certain purposes related to online marketing, as described in the following section.<\/p>\n
We do not serve third party advertisements to you while using Elektra.com.mt. However, we do work with website analytics and advertising partners, including Google and Facebook, to deliver advertisements on third party publisher websites \u2013 these partners may set cookies on your computer\u2019s web browser. These cookies allow our partners to recognize your computer so that the ad server can show you our Elektra advertisements elsewhere on the Internet, and so that our analytics software can measure your engagement and interactions while using Elektra.com.mt.<\/p>\n
In this way, ad servers may compile anonymous, de-identified information about where you, or others who are using your computer, saw our advertisements, whether or not you interacted with our advertisements and actions performed on subsequent visits to Elektra.com.mt. This information allows an ad network to deliver targeted advertisements that they believe will be of most interest to you, and it allows us to optimize the performance of our advertising campaigns and the usability of our website.<\/p>\n
Please note that we do not alter our Site\u2019s data collection and use practices when we see a Do Not Track signal from your browser. If you are a European resident, you have the right to access the personal information we hold about you and to ask your personal information to be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information at the end of the privacy policy. Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.<\/p>\n
Yes. Cookies are small files that a site or its service provider transfers to your computer\u2019s hard drive through your Web browser (if you allow) that enables the site\u2019s or service provider\u2019s systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. Some of our business partners may use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.<\/p>\n
As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or \u2018break\u2019 certain elements of the site\u2019s functionality. Cookies do not typically identify you as an individual, just the device you are using.<\/p>\n
For further information on cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit http:\/\/www.allaboutcookies.org.<\/p>\n
We use cookies for a variety of reasons detailed below. Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that Login related cookies this site offers email and newsletter subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed\/unsubscribed users.<\/p>\n
This site offers email and newsletter subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed\/unsubscribed users.<\/p>\n
This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed\/unsubscribed users. Orders processing related cookies this site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.<\/p>\n
This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.<\/p>\n
Google Analytics (Analytics)<\/em> Google Adwords (Advertising)<\/em> Google Tag Manager (Analytics)<\/em> Hotjar (Analytics)<\/em> Zendesk (Live Chat)<\/em> Facebook (Analytics & Advertising)<\/em> LinkedIn (Analytics)<\/em> Twitter (Analytics)<\/em> MailChimp<\/em> Optinmonster\u00a0<\/em> We process your personal data to assess, analyse and improve our products and (customer) services. We use aggregated personal data to analyse customer behaviour and to adjust our products and services accordingly. When you use a Website or the App, enter or search data through this Website or the App; we also process your personal data to compile analytics reports. We use aggerated personal data to analyse customer behaviour and to adjust our products and services accordingly, to ensure that it is relevant to our customers. This means that we analyse how often your read our newsletters, how often you visit our Website or Apps, which pages you click on and what goods you purchase through our Website or Apps. We may purchase supplementary data from public source to complement our database for the above purposes.<\/p>\n For this purpose<\/p>\n When you get in contact with us, we will process your personal data for assessment and acceptance purposes, for example to confirm and verify your identity. Our Company will further process your personal data for other administrative purposes such as due diligence and screening against publicly available government and\/or law enforcement agency and sanctions lists.<\/p>\n For this purpose<\/p>\n When you have purchased a product or service form us as a customer, or when you work together with us as a supplier or business partner, we process your personal data for administrative purposes such as sending invoices and making payments. We also use your personal data to deliver or receive and administer our or your products or services. Our Company will process your personal data to further execute our agreement, inclduing for the delivery of customer services. When you require access to Our Company’s premises, we process your personal data for screening purposes.<\/p>\n For this purpose<\/p>\n We use the information stored in our customer database to send you suitable offers and newsletters, as well as to provide customer services, perform account management and communicate recalls. We also use your personal data for the development, execution and analysis of market surveys and marketing strategies.<\/p>\n For this purpose<\/p>\n We process your personal data in the performance and organisation of our business. This includes general management, order management and management of our assets. Our Company also processes your personal data for its internal management. We provide central processing facilities to work more efficiently. We conduct audits and investigations, implement business controls, and manage and use customer, supplier and business partner directories. Also, we process your personal data for financing and accounting, archiving and insurance purposes, legal and business consulting and in the context of dispute resolution.<\/p>\n For this purpose<\/p>\n At Our Company, we process your personal data in the preparation and performance of management reporting and analysis. We use aggregated\/anonymised personal data to create management reports and to analyse our business. We conduct customer, supplier and business partner surveys to learn more about your views and opinions in preparation of our management reporting. We also process your personal data for management reporting purposes in the context of mergers, acquisitions and divestitures and to manage such transactions.<\/p>\n For this purpose<\/p>\n If you use our Website, we process technical data to offer you our Website’s functionalities and to allow our Website’s administrators to manage and improve our Website’s performance. If you enter data in our Websites, such as a product preference of your location to receive relevant information or functionalities. Further, we process your personal data to allow you to save your data (such as preferences and products) to your saved items and to allow you to share these with others using the sharing options you have configured on your device.<\/p>\n For this purpose<\/p>\n Our Company is active on social media platforms like Facebook. When you contact Our Company via social media, we process your personal data to answer your questions and to respond to your messages.<\/p>\n In addition, when you visit a ‘Connect with us’ screen on one of our Websites or Apps, you can contact us through a variety of communication channels. We provide you with our email address, for you to send us your feedback and suggested improvements, as well as our Website, trade website, LinkedIn, Facebook and YouTube details. When you click one of the corresponding icons we will refer you to the website or app of the applicable third party, whether this is your email provider or a social media platform.<\/p>\n For this purpose<\/p>\n We monitor our processes to check compliance with our policies and regulations. During monitoring activities, your personal data may be accessed and viewed.<\/p>\n For this purpose<\/p>\n At Our Company, we value your health, safety, security and integrity highly. We process your personal data to safeguard our employees, customers, suppliers and business partners. As such, we authenticate your access rights to our premises and may screen your personal data against publicly available government and\/or law enforcement agency sanctions lists. We also process your personal data to protect Our company and employee and customer assets.<\/p>\n For this purpose<\/p>\n In some cases, we process your personal data to comply with the laws and regulations. This could, for example, be the case where tax or business conduct related obligations apply. To comply with relevant laws and regulations, we may need to disclose your personal data to government institutions or supervisory authorities.<\/p>\n For this purpose<\/p>\n O. When you participate in events or promotions<\/p>\n We send you emails with promotions and invitations to participate in events. If you choose to participate in one of these activities, we need your personal data to be able to announce and organise these. In addition, if you participate in any of these activities, we need your personal data to measure the response to events and\/or promotions.<\/p>\n For this purpose<\/p>\n Our Company generally shall retain Business Partner Data only for the period required to serve the applicable Business Purpose, to the extent reasonably necessary to comply with an applicable legal requirement or as advisable in light of an applicable statue of an applicable statute of limitations. Promptly after the applicable storage period has ended, the Data shall be:<\/p>\n (i) Securely deleted or destroyed;<\/p>\n (ii) Anonymised;<\/p>\n (iii) Transferred to an Archive (unless this is prohibited by law or an applicable records retention schedule)<\/p>\n As a global organisation, data we collect may be transferred internationally throughout Our Company’s worldwide organisation. Your personal data may be exchanged with the group that Our Company belongs to, shareholders and associated companies. We exchange your data for administrative purposes and so that we can have a complete overview of your contacts and contracts with the group that Our Company belongs to. We may also exchange your data to offer you a complete package of services and products.<\/p>\n Our Company’s employees are authorised to access personal data only to the extent necessary to serve the applicable purpose and to perform their jobs.<\/p>\n In some cases, your personal data may be transferred to a country that does not provide an adequate level of protection of personal data. However, Our Company has taken measures to ensure that your personal data is adequately protected as Binding Corporate Rules are applicable throughout the group that Our Company belongs to.<\/p>\n The following third parties may have access to your personal data where relevant for the provisioning of their products or services to Our Company: insurance companies, IT suppliers, auditors and consultants.<\/p>\n When third parties are given access to your personal data, Our Company will take the required contractual, technical and organisational measures to ensure that your personal data are only processed to the extent that such processing is necessary. The third parties will only process your personal data in accordance with applicable law.<\/p>\n If personal data is transferred to a third party in a country that does not provide an adequate level of protection of personal data, we will take measures to ensure that your personal data is adequately protected, such as entering EU Standard Contractual Clauses with these recipients. In other cases, your personal data will not be supplied to third parties, except when required by law.<\/p>\n We have taken adequate safeguards to ensure the confidentiality and security of your personal data. We have implemented appropriate technical, physical and organisational measures to protect personal data against accidental or unlawful destruction or accidental loss, damage, alteration, unauthorised disclosure or access, and against all other forms of unlawful processing (including, but not limited to unnecessary collection) or further processing.<\/p>\n You have the right to request access or an overview of your personal data, and under certain conditions, rectification and\/or erasure of personal data. In addition, you may also have the right of restriction of processing concerning your personal data, the right to object to processing as well as the right to data portability.<\/p>\n To invoke your privacy rights, please contact us by using the contact details at the bottom of this Privacy Statement. Keep in mind that we may ask for additional information to verify your identity.<\/p>\n Once given, you may always withdraw your consent. Please keep in mind that withdrawal does not have retrospective effect and the withdrawal of your consent is only possible in case you first have given your consent. Please contact us to withdraw your consent by using the contact details at the bottom of this Privacy Statement.<\/p>\n If you have a compliant about the use of your personal data by Our Company, you can lodge a complaint via the contact details at the bottom of this statement. Besides lodging a complaint with Our Company, you are also able to lodge a complaint with yur local data protection supervisory authority.<\/p>\n
\nGoogle Analytics uses cookies to help us analyze how our users use our websites and services. You can find out more about this service and how Google uses your data at http:\/\/www.google.com\/analytics and www.google.com\/policies\/privacy\/partners\/<\/p>\n
\nWe use Google Adwords to target advertisements or marketing communications we believe may be of interest to you. You can opt out of targeted advertising by: https:\/\/www.google.com\/settings\/ads\/anonymous<\/p>\n
\nGoogle Tag manager enables us to manage JavaScript and HTML tags used for tracking and analytics on websites.<\/p>\n
\nWe use Hotjar to understand how our visitors use our website and optimize their site journey. You can learn more about their privacy policy from here. https:\/\/www.hotjar.com\/legal\/policies\/privacy<\/p>\n
\nWe use Zendesk to manage and respond to customer inquiries via chat on https:\/\/www.elektra.com.mt. Learn more about their privacy policy from here. https:\/\/www.zendesk.com\/company\/customers-partners\/privacy-policy\/<\/p>\n
\nWe use Facebook as a medium to talk to customers and to measure the effectiveness of our advertising campaigns. You can opt out of targeted advertising by: https:\/\/www.facebook.com\/settings\/?tab=ads<\/p>\n
\nWe use LinkedIn as a medium to talk to customers and to measure the effectiveness of campaigns.<\/p>\n
\nWe use Twitter as a medium to talk to customers and to measure the effectiveness of campaigns. MailChimp We use MailChimp to send email campaigns to our subscribers. You can unsubscribe from our emailing platform.<\/p>\n
\nWe use MailChimp to send email campaigns to our subscribers. You can unsubscribe from our emailing platform Mailchimp \u2013 by clicking unsubscribe link on the footer part in each of our campaigns or reaching us through info@elektra.com.mt You can have more information about the privacy policy of Mailchimp from https:\/\/www.mailchimp.com\/legal\/privacy<\/p>\n
\nWe use Optinmonster campaigns to collect leads for offering a newsletter sign on our website. We will only add you to our newsletter list, if you have given specific consent for that purpose. Optinmonster does not collect any personal data. You can read more information about the privacy policy of Optinmonster on https:\/\/optinmonster.com\/privacy\/<\/p>\nD. For the development and improvement of products and\/or services<\/h4>\n
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E. For the assessment and acceptance of a customer, supplier or business partner<\/h4>\n
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F. For the conclusion and execution of agreement<\/h4>\n
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G. For relationship management and marketing<\/h4>\n
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H. For business process execution and internal management<\/h4>\n
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I. For organizational analysis and development, management reporting and acquisition and divestures<\/h4>\n
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J. When you use our websites or apps<\/h4>\n
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K. To allow you to connect with us<\/h4>\n
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L. To monitor and investigate compliance<\/h4>\n
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M. To protect health, safety and security and to ensure integrity<\/h4>\n
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N. To comply with the law<\/h4>\n
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3. HOW LONG DO WE RETAIN YOUR PERSONAL DATA?<\/h3>\n
4. WHO HAS ACCESS TO YOUR PERSOANAL DATA?<\/h3>\n
Access to your personal data within Our Company<\/h4>\n
Access to your personal data by third parties<\/h4>\n
5. HOW ARE YOUR PERSONAL DATA SECURED?<\/h3>\n
6. HOW CAN YOU EXERCISE YOUR PRIVACY RIGHTS?<\/h3>\n
7. CAN YOU WITHDRAW YOUR CONSENT?<\/h3>\n
8. HOW TO LODGE A COMPLAINT?<\/h3>\n
9. HOW CAN YOU CONTACT US?<\/h3>\n